Cell: +1(813) 8578239

joercoleman@mail.com

 

·  Team Lead for Telecommunication Wireless Training Division with experience in instructor-led and virtual training, course development, and course management for international & domestic customers.

·  Engineer in Telecommunication with extensive mobile wireless and IP networks background.

·  Project management and technical support experience in IT and mobile networks offering complex technical knowledge and strong leadership skills.

·  Outstanding Communication skills to transmit complex technical information to customers and team members.

·  Adept at developing customer and teamwork relationships, offering to bring exceptional teambuilding skills to the organization.

 

·  Wireless Protocols Proficient (RF and Core) ·  IP and wireless networks ·  Multi operative System proficient (Windows, Linux, Mac OS) ·  Virtual Environments (VMware, KVM, OpenStack, ALU Cloudband) ·  Experienced in Learning Theories (Cognitivist, Constructivist, Social, Behaviorist)	·  Vast technical knowledge ·  Exceptional Troubleshooting skills ·  Multiple Network Certifications ·  Network administration ·  Excellent Communication and leadership Skills ·  Skilled in Design Theory Models of Course Development (ADDIE, PMBOLD) ·  Experienced in VoLTE, VoIP, SIP, and diameter

Nokia USA, INC.

Naperville, IL, USA

 

Team Lead for Americas - Wireless Training Division01/2013 to Current

·  Managing training projects in regards to resource planning, estimating work, managing expectations, and communicating project status (LTE, IMS, internetworking with CDMA, UMTS, GSM). Evaluate team member performance in line of corporate strategies.

·  Delegating multiple duties in a respectful and professional manner. Coaching, mentoring, and supervising employees to stay focused on organizational missions. Making sound decisions and working with managers and staff at all levels of responsibility ensuring effective organizational operations. Able to think, communicate, and present information effectively to people from all social backgrounds.

·  Accountable for allocating and managing a yearly capital and operating expense budget of over $300k, and have developed and overseen over $1M dollar CAPEX procurement with full responsibility for deployment. Procure lab assets in support of training delivery, courseware development, and testing worldwide to large service providers such as Verizon, AT&T, Sprint, Orange, SFR, etc.

·  Achieving a 97% customer satisfaction score while managing outsourced workers. Managing relationships between instructors, customers, corporate customer teams, and corporate HR policy personnel while ensuring the continuation and enhancements of services.

·  Designing, developing, conducting, delivering, and evaluating multiple complex technical learning solutions, including but not limited to introductions, overviews, engineering, installation, operations, administration, maintenance, provisioning, support, performance, fault management, etc. for various networks (IP, SS7), technologies (LTE, IMS, internetworking with CDMA, UMTS, GSM), and application (HDM, HSS, CMDS).

·  Training session delivery worldwide to large service providers such as Verizon, AT&T, Sprint, etc; via multiple modes that include traditional classroom, synchronous e-learning (virtual classroom), and blended/hybrid learning, with remote training equipment laboratory accessibility for hands on. Achieving as individual a goal of 96% of customer satisfaction.

·  Network Administrator, Managing, integrating, configuring, supporting, troubleshooting, and upgrading the network infrastructure and the mobile networks solutions hosted (LTE, IMS, CDMA, VoIP, VoLTE, etc.).

·  Network Administrator, in charge of providing Remote connection access to our customers for hands-on. Using a virtual delivery infrastructure base on VMware ESXI for Virtual and Room based deliveries. Offering 24 X 7 reliable network access.

 

UNIVERSITY of PHOENIX

Phoenix, AZ, USA

 

Adjunct Online Instructor06/2006 to Current

·  Instrumental in ensuring students are successful in the classroom. Working individually with struggling students by providing them 1:1 support, collaborating with student advising and academic teams as well as giving course feedback.

·  Relating professional/life/industry experience to learning by the continuation of professional/technical skills development, the introduction of industry perspective into courses, and the active awareness of professional/industry trends and opportunities.

·  Responding to student inquiries within 24 hours and be active in the online classroom five out of seven days per week. Provide competency-based education which aligns with the model of curricula as well as supports the UOP style of system delivery.

·  Designing and delivering class instruction through the development of instructional plans to meet course competencies, and the development of activities which support lesson objectives.

·  Enables the achievement of pre-described exit competencies for student achievement and evaluation of learning by providing instruction which fosters competencies and establish student performance criteria and evaluation. Delivers learning-centered instruction by establishing a classroom environment conducive to learning and student involvement as well as effectively planning and preparing for classes and student success.

·  Managing the learning environment through keeping accurate records, submitting grades and other reports on time, and enforcing school/campus academic and attendance policies.

 

 

ALCATEL-LUCENT USA, INC.

Altamonte Springs, FL, USA

 

Senior Technical Instructor06/2003 to 01/2013

·  Responsible for designing, developing, conducting, delivering, and evaluating multiple complex technical learning solutions, including but not limited to introductions, overviews, engineering, installation, operations, administration, maintenance, provisioning, support, performance, fault management, etc. for various networks (IP, SS7), technologies (LTE RAN, LTE Core, IMS, internetworking with CDMA, UMTS, GSM), and application (HDM, HSS, CMDS).

·  Training session delivery worldwide to large service providers such as Verizon, AT&T, Sprint, etc; via multiple modes that include traditional classroom, synchronous e-learning (virtual classroom), and blended/hybrid learning, with remote training equipment laboratory accessibility for hands on. Achieving as individual a goal of 96% of customer satisfaction.

·  Provides courseware development and customization. Create training programs, including outlines, manuals, handouts, certification tests, and designs laboratory exercises. Provide pre & post sales project training. Conduct Train-the-Trainer, and certification training for contractors and business partners.  Serve as a Subject Matter Expert for system installations and upgrades.

·  Network Administrator, Managing, integrating, configuring, supporting, troubleshooting, and upgrading the network infrastructure and the mobile networks solutions hosted (LTE, IMS, CDMA, VoIP, VoLTE, etc.).

·  Network Administrator, in charge of providing Remote connection access to our customers for hands-on. Using a virtual delivery infrastructure base on VMware ESXI, KVM, and Cloud Computing for Virtual and classroom based deliveries. Offering 24 X 7 reliable network access.

 

ALCATEL-LUCENT

Columbus, OH, USA

Implementation Engineer01/1999 to 06/2003

·  Integration and Configuration of Voice and IP network devices; including IP Routers and Switches, Media Gateways, Media Gateway Controllers, MSC (mobile Switching Centers), and others. Working under stringent deadlines to achieve the project goals, budgets goals, and 100% customer satisfaction.

·  Troubleshooting of complex Mobile telecommunication Service provider Networks (CDMA, UMTS, IMS); providing to our customers (Major Service Providers Movilnet, Telefonica, and AT&T) a target of 2 hours or less restoration service, avoiding penalties to the company due service agreements. 95% of overall customer satisfaction achieved.

·  Provided onsite software customization, documented and executed product acceptance tests, and supplied post-sales consultation.

·  Primary customer interface; holding regular face to face meetings to explain and translate complex technical scenarios, problems, and solutions for provider's networks.

 

 

 

EDD: EDUCATIONAL LEADERSHIP W/ A SPECIALIZATION IN EDU TECHNOLOGY                 2016 (in progress)

University of Phoenix, United States

·  Study of leading and delivering education by expanding knowledge, and practice of strategies to implement educational technologies in a variety of educational settings

 

MAE: CURRICULUM and INSTRUCTION2007

University of Phoenix, United States

·  Study of Education and provides exposure to research and increase the practical knowledge of educational theory and application

 

MBA: BUSINESS ADMINISTRATION2003

University of Phoenix, United States

·  Study of Business areas, such as accounting, finance, marketing, human resources, operations management, Supply chain, and others.

 

BACHELOR: COMPUTER SCIENCE1998

Longwood University, Virginia

·  Scientific and practical approach to computation and its applications.

 

TRAININGS: MOBILE TELECOMMUNICATION

Alcatel-Lucent University, United States

·  Routing protocols (OSPF, RIP), Networks and Technologies (CDMA, UMTS, LTE, IMS, IP), Wireless Protocols including RF and core (S1ap, RRC, GTP, Diameter). Also Network operation, Maintenance, Integration, Commissioning, Configuration, Performance, Deployment, troubleshooting and support; helping to achieve a vast set of technical skills that can be used many networks and technologies. A list of relevant and specific trainings can be provided upon request.

 

·  Alcatel-Lucent Certified Network Professional (CNP) LTE RAN Operations.

·  Alcatel-Lucent Certified Network Associate (CNA) LTE Protocols and Signaling.

·  Alcatel-Lucent Certified Network Associate (CNA) LTE RAN Solutions.

·  Alcatel-Lucent Certified Network Foundation (CNF) LTE Technology.

·  Mobile Gateways for the LTE Evolved Packet Core, Alcatel-Lucent Certification.

·  Previously held NRS1 (Network Routing Specialist 1) Alcatel-Lucent Certification.

 

·  Leadership and teamwork

·  Self-motivated and open to communication

·  Willing to face challenges and work under pressure

·  Quickly learner ready to work with new emerging technologies

·  Experience with Virtual environment and applications (VMware, KVM, OpenStack, ALU Cloudband)

·  Experience in multiple OS (Windows, Solaris, Unix-UX, Linux)

·  Experience with Programming languages, C / C++

·  Experience with multiple network and mobile protocols: SS7(Stack), H.248, Sigtran, SIP, Diameter, RRC, S1AP, GTP, STP, OSPF, RIP V2, TCP/IP, MPLS, Frame Relay, SNMP, NetConf, SOAP

·  Experience with DNS, DHCP, AAA

·  SIP, VoIP, VoLTE, ENUM